How much is shipping?
The cost varies depending on: the number of items purchased; the combined weight of the items; the size of the box and the amount of packing; the amount of insurance; and the destination. If you contact us well in advance of the live close, we would be happy to give you an estimate.
Are there handling charges?
We charge for packing materials (boxes, bubble wrap, etc.). The standard charge for a small box is $5. Larger boxes are $10 – $15.
Are packages insured?
Insurance will be added to your bill automatically. The insurance covers loss only. Damage is not covered. We pack items very carefully. If you wish to decline insurance, send us an email stating as much.
Important: The buyer assumes the full risk for items damaged in shipping.
How long after I pay do you ship?
We do all our packing the weekend after the sale closes. If you pay electronically, then your item(s) will be mailed with the first batch. Otherwise, we try and mail items within 48 hours of receiving payment. If you pay by personal cheque, we reserve the right to hold the item(s) until the cheque clears.
Can I pick up?
Yes. You are welcome to pick-up your purchase in Carleton Place, Ontario.
How do I find out what I owe? How do I get my invoice?
Invoices are emailed about 48 hours after the close. It takes time because we have to individually calculate shipping.
Is there a buyers’ premium?
The buyers’ premium is 14%. This is added, then applicable taxes.
Does tax apply to sales?
Canadian residents pay sales tax. The tax varies depending on your province. You pay tax on the total cost of the lot – including the Buyers’ Premium.
What are my payment options?
You have four options for payment: personal cheque, money-order, E-Transfer, or Paypal. We do not accept credit cards.
Make your cheque payable to Scott Wallace.
We reserve the right to hold purchases until cheques have cleared.
Money-orders should be made payable to Scott Wallace.
If you are not a resident of Canada, you must use an International Money-Order in Canadian Funds.
These only work for Canadian residents who bank online. It is easy to set up and costs only $1.50 per payment. If you are not familiar with E-Transfers, we are happy to explain how it works. We recommend this form of payment.
Our address for E-Transfers is: firstname.lastname@example.org
Important: If you choose to pay with Paypal, you will be charged an extra 3-4% to cover the Paypal fees.
Our address for Paypal payment is: email@example.com
Can I get a full refund?
Yes, but only if the following two conditions are met:
- you notify us within 15 days of receiving the item; and
- the item was not described accurately in the listing. *
*We do our best to describe every lot fully and accurately, but we are not perfect. If the lot is damaged in a way that was not described, you can certainly return it. Likewise, if we missed a repair or the item turns out to be a reproduction.
When we make mistakes, we take responsibility. We will refund the full price, including shipping (both ways).